Thank you for choosing our products. In order to satisfy you through our services, we advise you to read the related service clauses in advance as follows:
A. Supply Replacement Service within 30 days
Within 30 days from the date receiving the goods (buyers have to send back the return receipt document by mail or by fax to us after receiving the products, if we do not receive,the buyer bear full responsibility), seller should supply the replacement service, with the following conditions:
1. A complete product warranty card, product certification, and other accessory should be needed.
2. Within one month from the date receiving the products, according to our user manual (not man-made factor), the products can not bright successfully, (including the led units went bad largely, the light obviously turns dark, the converter or power supply can not work normally,etc)
3. There was no significant wear and tear or scratch on the surface of the products, and lab should be there.
B. Supply Two-Year Free warranty
1. Scope of warranty: From date of the contract signed, most of our LED lighting supply two-year free warranty and some Cree lighting will supply at least three-year free warranty.
2. During the free warranty period, we supply the service of reparing the bad units and power supply or converter and replacing the units or power supply:
• We will supply the spare parts for buyer to satisfy emergency needs, which should be according to the specific volume of orders.
• All the bad goods which are confirmed needed to be send back to us, we will give free maintenance and bear the freight charge.
• As the man-made causes of the buyer or caused by the improper use of mild adverse effects, some of the emergence of necrosis, can be provided maintenance services (whether charges or not,separate discussion), but does not bear any costs arising from transport.
• Exceed the free warranty, the seller will provide paid services.
C. Maintenance training services
1. For some products, we will provide maintenance services by CD or manual to the buyer, or the buyer should send technical personnel to participate a two-day installation and maintenance training. After the expiration of learning, technical personnel should take an examination, and the successful candidates will be issued qualification certificates.
2. The seller will provide guidance to the buyer maintenance manuals, maintenance must be pre-read and in strict accordance with the maintenance manuals to guide the operation.
D. For life support services
All the products we supply will provide technical services for life, customers can consult the using of products and maintenance by a variety of ways such as telephone, e-mail,etc.
E. Process for requirement of products return and exchange:
• Please contact your personal sales support or our after-sale service team in advance. Respond the malfunction situation. Relevant photos attached will be appreciated.
• Any return or exchange of the led lighting, led bad units or power supply(or converter) should be operated after the approval from our company, otherwise the buyer will bear the loss caused by the retrun.
2. Examination and Approval
Our Customer Service Team will do examination and approval then give feedback to customers within three working days.
3. Requirement of products return and exchange:
• Make sure to return the products for a reasonable classification of packaging, to prevent further damage caused by the transport, otherwise the loss caused by the unreasonbal package should be responsible of customers.
• When returning the products, the components of products, models and accessories must be affixed to complete.
4. How to deal with
Within three working days, after checking with customers about the receipt list, we will respond the delivery time to customers.
5. The freight charge
The return caused by our company, we will bear all the freight charge. But before confirmation, customers need to pay in advance.
1. The followings took place, we can not provide warranty:
• Natural disasters (such as floods or earthquakes), pests, war, vandalism, theft, etc;
• As the buyer shall not be treated or man-made reasons for the use of light caused by the large beads of power or burned in large quantities, such as burn negative consequences, the seller does not assume any responsibility to be the replacement of parts required to charge.
2. Warranty period in the following circumstances, the company may refuse services, or where appropriate, to collect materials and service charges:
• Can not provide a formal certificate to buy
• Missing Parts
• Unauthorized modifications to products
• There are burning, broke mark on the products
• Any suspicious or improper use of man-made damage
G. This after-sale service policy started to implement since January 1st, 2010.
H. These Terms of after-sale service can be used as an annex to the contract.
If you have any question or advice, please feel free to contact us.
Thanks and best regards,